Contact Us
How Can We Help?
Whether you have a question about a panel, sauna, or cold plunge, or need help with an existing order, our team is ready to assist. Owned and operated by Zen Wellness Products.
Choose Your Preferred Channel
Live Chat
Available weekdays during business hours
Frequently Asked Questions
How long will it take to receive my order?
Orders are processed within 1 to 3 business days. Once shipped, transit time is typically 5 to 8 business days, so total delivery time is approximately 6 to 11 business days from order date. Every shipment includes tracking so you can follow your package to your door.
How much does shipping cost?
We offer free shipping on most orders within the Continental U.S. (excludes AK/HI). Orders ship via USPS, UPS, or FedEx based on destination and package size. For full details, please visit our Shipping Policy page.
What payment methods do you accept?
We accept major credit cards, debit cards, and other secure payment methods available through our checkout to ensure a safe and convenient purchasing experience.
Can I exchange my product for a different model?
If you would like to swap your red light therapy panel, infrared sauna, or cold plunge for a different model, reach out to us at support@zenwellnessproducts.com. We will walk you through the exchange process and help you find the right fit for your space and routine.
How do I choose between a red light panel, sauna, or cold plunge?
Each product serves a different purpose and fits different spaces. Our red light therapy panels are compact and easy to mount, infrared saunas require a dedicated area, and cold plunges need access to drainage. If you are unsure which product suits your needs, send us a message and we will help you narrow things down.
What are the power requirements for your products?
Power requirements vary by product. Most red light therapy panels plug into a standard household outlet, while larger infrared saunas may require a dedicated circuit. Specific electrical details are listed on each product page, and our team can answer any setup questions you may have.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
Drop Us A Line
Business Hours
What We Stand For
Timely Responses
Every message is reviewed by our team and answered within one business day, so you are never left waiting.
Secure Checkout
Your personal and payment information is protected with industry-standard encryption on every transaction.
Thoughtfully Curated
Each product in our catalog is selected with care, focusing on build quality, materials, and real-world usability.
Free USA Shipping On Most Orders
Free USA shipping on most orders. Any order with an exception, will have this on the product page and at checkout.
